Frequently Asked Questions

We understand that leasing can be confusing - read some of our frequently asked questions below!

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This depends on the type of contract taken but usually you can either hand the car back, extend the contract or purchase the vehicle from the finance company (dependent upon the funder).

We offer free UK mainland delivery to home or work. Collection depends on the type of contract taken. For contract hire or personal contract hire and contract purchase or personal contract purchase the finance company will collect the vehicle at the end of the contract unless you are purchasing the vehicle.

All vehicles include at least 12 months breakdown cover from the manufacturer although most manufacturers now offer 3 years cover fee of charge. Within the car or van book pack there will be an emergency number to contact day or night.

All of the vehicles we advertise are brand new, however if we had the opportunity to advertise some great pre-reg or ex-demonstrators on the site, we would do so and highlight this along with the price. We can sometimes provide rates on used vehicles, so please don’t hesitate to ask us.

Yes, we can usually arrange this for you. If this is arranged before you take delivery of your new car, we do not charge to help you arrange this so only ask for the fees the DVLA will charge our Supplying Dealership. However if you choose to place a private plate on the vehicle after delivery, the finance company will need to arrange this for you and normally charge a nominal fee of around £50 in addition to the DVLA charges. Remember you will need to make arrangements a few months before the end of your contract to place your private plate on retention.

Yes in most cases, even with block exemption rules. As the leasing company are the owners of the vehicles it is their terms and conditions that need to be adhered to. Most Manufacturer Finance companies insist on their vehicles being serviced by Main Dealers as this helps to retain a healthy residual value. We therefore advise all customers to service their vehicles at main dealers in line with the vehicle hand book, to avoid unnecessary charges at the end of the contract.

Yes, providing you obtain permission from the relevant leasing company, you will need a Vehicle on hire form.

Dependent on the contract taken out you can just simply hand your vehicle back, ask for an extension if applicable or purchase the vehicle in some cases. In contract hire cases a representative from the finance company will contact you to arrange a mutually convenient time to inspect and collect the vehicle. It is important that you inspect the vehicle yourself before the end of the contract. We advise all customers to scrutinise the vehicle as if you were purchasing the vehicle as a used car on a forecourt. Any dent, major scratch or windscreen chip should be repaired/replaced before they arrive to inspect your vehicle. Most finance companies have set charges for repairs, so you could if left end up with a hefty end of contract invoice, which can easily be avoided.

The finance company will charge you a pence per mile excess, the excess mileage charge is determined at the beginning of the contract and is included in all of our quotations. For example, if your excess mileage charge is 6pence +vat per mile and you exceed your contractual mileage allowance by 1000 miles you will be charge £60+vat

No, the initial payment/rental reduces or increases your rentals accordingly.

3+ 6+ etc is the deposit amount, so if the repayment was £200+vat, the deposit on 3+ would be £600+vat, if 6+ it would be £1,200+vat. We can tailor any quotation to your deposit requirements and if at any point you don't understand how it works then we'd be happy to explain it further, just ask.

This will be dependent on the finance company, please contact us to request an early termination figure. As a rule of thumb though you could be charged anything from 50% upwards of the outstanding rentals, depending how far you are through the contract.

The lead time varies depending on whether the offer has been based on a stock vehicle or if it is based on a factory order. Unless the vehicle is in stock and you've returned your finance agreement it is difficult to advise an exact delivery date. As the finance industry is now regulated by the FCA along with distant sales taking place for most funders, we must allow for the 14 day cooling off period to pass before delivery can take place. A realistic delivery date for stock units is 2-3 weeks, providing you act swiftly and return all documents when prompted.

Have a question that we haven’t answered? Simply contact us and we’ll answer your question then add it to our FAQ’s list.