Information Notice
Information Notice
National Vehicle Solutions — Mike Pulman Limited
Before we proceed with arranging your vehicle contract hire or consumer credit finance request, please read the following information about our services, fees and cancellation rights.
We are a credit broker, not a lender.
Who we are
National Vehicle Solutions is a trading name of Mike Pulman Limited, part of Pulman Group.
Our registered office is Abbey Road, Framwellgate Moor, Durham, DH1 5HA. Our company registration number is 03597141.
Mike Pulman Limited is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 308745.
We are a credit broker, not a lender.
Our services
We arrange vehicle leasing and finance through a panel of finance providers. We provide information about available products to help you decide whether an agreement meets your needs. We do not provide independent financial advice.
Returning your signed vehicle order form confirms your instruction for us to provide our brokering services and arrange your chosen vehicle and finance.
The vehicle order form is separate from the hire or finance agreement issued by the finance provider. That agreement sets out your vehicle payments, obligations and rights.
All finance applications are subject to satisfactory credit assessment and approval by the finance provider. Vehicle orders remain subject to availability and supplier confirmation.
Our processing fee
£239.99 including VAT
We charge this processing fee for our vehicle brokering and arrangement services.
The fee becomes payable once you have returned your signed vehicle order form and the finance provider has approved and put the required credit line in place. Both conditions must be met before we request payment. Payment is then required to proceed with your order.
We will send you a payment link to pay the fee in one payment using a debit or credit card.
The processing fee is separate from the initial rental and subsequent payments payable to the finance provider.
Before sending the payment link or requesting payment, we will obtain your confirmation by email or electronic acknowledgement that you have received and understood this notice. You do not need to sign this notice.
Commission
We may receive commission from the finance provider or another commercial partner if you enter into an agreement introduced by us.
We will provide a separate written commission disclosure explaining the relevant arrangements, including the nature and amount of the commission we will receive. The amount of commission we receive will have a direct impact on the amount that you pay.
Cancellation of our brokering agreement
If you are a consumer entering into our brokering agreement at a distance, for example online, by email or by telephone, you normally have a right to cancel within 14 calendar days.
The cancellation period begins when the brokering contract is concluded, or when you receive the contractual terms and required information if that is later.
To cancel, notify us in writing using the contact details supplied with your order. Please include your name, order reference and a clear statement that you wish to cancel.
Under our cancellation policy
We will confirm any cancellation charge and the payment arrangements in writing. A cancellation fee will not apply where you are exercising a statutory right to cancel without penalty, including where an applicable statutory cancellation period ends later.
Refunds
Your processing fee is subject to any statutory refund rights that apply. Securing credit approval does not, by itself, remove those rights.
Where you exercise an applicable statutory cancellation right, any refund due will be paid without undue delay and within the applicable statutory deadline. For cancellation under the distance financial services rules, this is normally within 30 calendar days of receiving your cancellation notice.
Where section 155 of the Consumer Credit Act 1974 applies, you may be entitled to a refund of your brokerage fee, less £5, if no relevant agreement is entered into within six months of our introduction.
To request a refund, contact us using the details supplied with your order.
Your agreement with the finance provider
Cancellation or withdrawal rights relating to the finance provider’s agreement are separate from those relating to our brokering services.
The finance provider will explain any rights that apply in its agreement and supporting documents. Cancelling one agreement does not automatically cancel the other.
For contract hire, you hire the vehicle and will not own it at the end of the agreement.
Nothing in this notice or our Terms of Business limits your statutory rights.
NVS — Information Notice — October 2026