Consumer Duty Value Statement

Our Core Principles

National Vehicle Solutions is committed to delivering good outcomes for retail customers in line with FCA Principle 12 and the Consumer Duty.

Our approach follows the three cross-cutting rules: acting in good faith, avoiding foreseeable harm, and enabling and supporting customers to pursue their financial objectives.

Products and Services — Putting You First

We seek to understand your needs, circumstances and objectives so the leasing options we present are appropriate to your requirements.

Price and Value — Fair and Transparent Pricing

We aim to offer fair value, with clear information about rentals, fees and relevant charges, helping you understand the overall cost of your lease.

Consumer Understanding — Clear Communication

We explain key features, costs, risks and responsibilities in straightforward language, helping you make informed decisions throughout your leasing journey.

Consumer Support — Here to Help

We provide accessible support before, during and after arranging your lease. We recognise that customers may have different needs and aim to offer appropriate assistance, including support for those in vulnerable circumstances.

Putting Our Principles into Practice

We aim to:

• Take account of your needs, circumstances and budget
• Explain important terms, including mileage limits, vehicle condition requirements and potential early termination charges.
• Give you the opportunity to ask questions and consider your options.
• Treat you fairly, respectfully and professionally.
• Help with enquiries and concerns, directing you to your finance provider where appropriate.

We review our approach and customer feedback to identify improvements and support good customer outcomes.