Privacy Policy
Privacy Policy
Last Updated: July 2026
Introduction
Mike Pulman Limited, trading as National Vehicle Solutions ("National Vehicle Solutions", "we", "us", or "our"), is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, submit an enquiry, request a quotation, apply for vehicle finance or lease a vehicle through us.
We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable data protection legislation.
Who We Are
National Vehicle Solutions is a trading name of Mike Pulman Limited.
Registered Office
Registered Office
Mike Pulman Limited
Abbey Road
Durham
DH1 5HA
Telephone 0191 250 4265
Email [email protected]
Data Protection Officer
If you have any questions regarding this Privacy Policy or your personal information, please contact our Data Protection Officer.
Email [email protected]
Telephone 0191 356 1001
Address
Data Protection Officer
Mike Pulman Limited
Abbey Road
Durham
DH1 5HA
Information We Collect
Depending upon the service you require, we may collect:
- Full name
- Postal address
- Email address
- Telephone number
- Date of birth
- Employment details
- Vehicle requirements
- Driving licence information (where required)
- Financial information
- Credit application information
- Vehicle order information
- Communications with us by email, telephone or online forms
- Website usage information including cookies, IP address and browser information
Why We Collect Your Personal Information
We collect and use your personal information to:
- Respond to your enquiries
- Provide vehicle leasing quotations
- Arrange vehicle finance and leasing agreements
- Verify your identity
- Submit finance applications
- Carry out affordability and credit assessments where required
- Process vehicle orders
- Deliver vehicles
- Provide customer support
- Administer your agreement
- Prevent fraud and financial crime
- Meet legal and regulatory obligations
- Improve our services and website
- Manage customer relationships
- Contact you regarding your existing agreement, including renewals where appropriate
Our lawful basis for processing your information may include:
- Performance of a contract
- Taking steps before entering into a contract
- Compliance with legal obligations
- Legitimate interests
- Consent (where required)
Responding to Your Enquiry
When you submit an enquiry through our website, by telephone or by email, we will use the information you provide to respond to your request and assist you with your vehicle leasing enquiry.
Your enquiry and the information you provide may be securely stored within Mike Pulman Limited business systems, including our Customer Relationship Management (CRM) system, dealer management system, telephone systems and website platforms, to enable us to manage your enquiry, provide quotations, deliver our services and maintain an accurate record of our communications.
We will not use your personal information for marketing purposes unless you have given your consent, or we are otherwise permitted to do so under applicable data protection and electronic marketing laws.
If you do not provide sufficient contact information, or do not specify an appropriate method of contact where required, we may be unable to respond to your enquiry or provide the information or services you have requested.
What Happens If You Do Not Provide Your Information
We require certain personal information to provide vehicle leasing quotations, arrange finance and administer your agreement.
If you choose not to provide the requested information, we may be unable to provide our brokerage services.
Who We Share Your Information With
Where necessary, we may share your personal information with:
- Vehicle finance providers
- Vehicle manufacturers
- Supplying dealers
- Credit reference agencies
- Identity verification providers
- Delivery companies
- Insurance providers
- Warranty providers
- Service providers acting on our behalf
- Professional advisers
- Regulatory authorities where required by law
We only share the information necessary to provide our services or meet our legal obligations.
Look After My Car
As part of our commitment to providing an excellent customer experience, we have partnered with Look After My Car, a trading name of Premia Solutions Limited.
As part of your vehicle order, we may share your contact details and vehicle information with Premia Solutions Limited so they can create your membership and contact you regarding the Look After My Car programme.
This processing is carried out under our legitimate interests in enhancing your vehicle ownership experience.
Premia Solutions Limited is our approved insurance partner and processes your information in accordance with its own Privacy Policy. They will not sell your personal information to third parties.
If you do not wish to participate, you may opt out by contacting us.
Marketing Communications
Where you have provided your consent, or where permitted by law, we may contact you regarding:
- Vehicle lease offers
- Renewal opportunities
- New vehicle launches
- Promotions
- Relevant products and services
You may withdraw your consent or unsubscribe at any time by contacting us or using the unsubscribe link included in our marketing emails.
Cookies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Analyse visitor behaviour
- Enhance your browsing experience
- Measure website performance
Further Information is available in our Cookie Policy.
International Transfers
Your personal information is generally processed within the United Kingdom.
Where it is necessary to transfer personal information outside the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR.
How Long We Keep Your Information
We retain personal information only for as long as necessary.
Customer records are generally retained for up to six years after the end of our business relationship to meet our legal, regulatory and contractual obligations and to deal with any future enquiries or complaints.
Automated Decision Making
Finance providers may use automated decision-making and profiling when assessing finance applications.
National Vehicle Solutions does not make lending decisions but submits applications to finance providers who may use automated systems during their underwriting process.
If you would like further information regarding an automated decision, please contact the relevant finance provider or ourselves.
Security of Your Information
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure or alteration.
Only authorised employees and trusted service providers have access to personal information where necessary for their role.
Your Rights
Under UK GDPR you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request erasure of your information where applicable
- Request restriction of processing
- Object to processing based upon legitimate interests
- Request data portability
- Withdraw consent where processing is based upon consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact our Data Protection Officer.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we have the opportunity to resolve your concerns.
You also have the right to complain to the Information Commissioner's Office.Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements or our business operations.
The latest version will always be published on the National Vehicle Solutions website.
If we make significant changes, we will notify customers where appropriate.