VWFS Service and Maintenance Packages

What’s included in a VWFS maintenance package?

Make looking after your next lease car easier to budget for. Compare the different levels of servicing, maintenance and tyre cover available with eligible Volkswagen Financial Services agreements.

At National Vehicle Solutions, we can quote your personal or business lease with the available maintenance options, so you know what’s included before you decide.

What’s included in a VWFS maintenance package?

Make looking after your next lease car easier to budget for. Compare the different levels of servicing, maintenance and tyre cover available with eligible Volkswagen Financial Services agreements.

At National Vehicle Solutions, we can quote your personal or business lease with the available maintenance options, so you know what’s included before you decide.

VWFS maintenance packages compared

Use this guide to compare the main features. Included means covered where applicable, subject to your agreement, fair wear and tear and authorisation.

Service or item Service Only Service and Maintenance Service, Maintenance and Tyres
Routine manufacturer-scheduled servicing IncludedIncludedIncluded
Engine oil required within the service schedule IncludedIncludedIncluded
Brake-fluid changes when scheduled IncludedIncludedIncluded
Other scheduled oils and fluids* Confirm coverIncludedIncluded
Eligible brake repairs, including pads, discs, callipers and cylinders ExcludedIncludedIncluded
Eligible cooling-system repairs ExcludedIncludedIncluded
Eligible electrical-system repairs ExcludedIncludedIncluded
Eligible engine repairs and scheduled cambelt work ExcludedIncludedIncluded
Eligible suspension repairs ExcludedIncludedIncluded
Eligible transmission repairs ExcludedIncludedIncluded
Eligible adjustments, key batteries and wiper blades or refills ExcludedIncludedIncluded
MOT test when due during the contract ExcludedIncludedIncluded
Air-conditioning service — maximum one per contract ExcludedIncludedIncluded
Roadside assistance throughout the contract Not part of this planConfirm coverConfirm cover
Replacement tyres needed through fair wear and tear ExcludedExcludedIncluded
Tyre fitting through the approved UK network ExcludedExcludedIncluded
Wheel alignment and geometry checks needed through fair wear and tear ExcludedExcludedIncluded
Wheel balancing ExcludedExcludedIncluded
Repairable punctures ExcludedExcludedIncluded

*The scope of scheduled oils and fluids varies between brand guides. We will confirm the operations included in your chosen package. Engine-related items apply only where relevant to your vehicle. Roadside assistance may also be provided separately by the manufacturer; ask us to confirm its duration.

What isn’t included?

Maintenance packages have exclusions. Depending on the agreement, these can include:

  • Accident damage, misuse, neglect and vandalism.
  • Bodywork, trim and glass damage.
  • Fuel, AdBlue and oil or fluid top-ups between services.
  • Diesel particulate filter and catalytic reduction system work.
  • Warranty repairs, which follow the separate warranty process.
  • Non-standard items, accessories and tyre upgrades.

Tyre cover has limits

A tyre package does not cover every puncture or damaged tyre. Exclusions can include irreparable punctures, accidental damage, kerb damage, winter or all-season tyres and tyres affected by sealants or additives. Check your agreement before arranging work.

How do I book servicing or repairs?

Follow the booking instructions in your agreement and use the authorised repairer or tyre supplier specified. Tell them you have a maintenance package and ask them to confirm authorisation before work starts.

You still need to look after the vehicle. Keep servicing up to date and follow the manufacturer’s guidance. Maintenance does not remove excess mileage charges, end-of-contract damage charges or other obligations under your lease. Your agreement provides the full inclusions and exclusions.

Find your next car lease with maintenance options

Choose a car you like and ask National Vehicle Solutions to quote the available maintenance packages. We’ll help you compare the costs for personal contract hire or business contract hire.

Explore deals with maintenance options Call 0191 250 4265

Advertised rentals may exclude maintenance. Maintenance costs extra unless expressly included in your quotation. Cover and availability depend on the vehicle, provider and agreement. Finance is subject to status and approval.

Found the right car at the right monthly rental? Before you order, check who’s paying for the servicing, maintenance and tyres.

Adding maintenance to your car lease can make covered running costs easier to budget for. But there are different levels of cover, and choosing the right one starts with understanding what you’re paying for.

At National Vehicle Solutions, we can help you compare the maintenance options available with your personal or business lease. Here’s what to consider when looking at a VWFS-funded agreement.

A service package isn’t the same as full maintenance

“Service pack” is often used as a general description, but the package name matters. Service Only covers scheduled servicing. Service and Maintenance adds eligible maintenance items and repairs. Service, Maintenance and Tyres adds eligible tyre cover.

Ask for the exact package name on your quotation. That makes it much easier to compare offers and understand which costs remain yours.

Is adding maintenance worth the extra cost?

It depends on the package price, your mileage, the contract length and the covered work your car needs during that time. Predictable budgeting may be valuable to you, but maintenance does not guarantee a saving.

Ask for maintained and non-maintained quotations using the same vehicle, mileage, contract length and payment profile. Compare the total extra amount payable, including any change to the initial rental, rather than looking only at the monthly difference.

Don’t assume tyres are included

If tyre cover matters to you, make sure it is specifically included. Ask which tyre specification is covered, how replacements are approved and what happens if you get a puncture or damage a tyre.

A package with tyres still has exclusions. Getting those details upfront helps you avoid relying on cover your agreement does not provide.

What about maintenance for an electric lease car?

When comparing electric car leasing options, ask for the service schedule for your exact model. Then check what the maintenance package includes and consider your expected mileage.

Choose the package based on the vehicle and how you use it. The broadest package will not automatically be the best value for every driver.

Five questions to ask before you decide

  1. Which maintenance package is included in my quote?
  2. What is the total additional cost over the lease?
  3. Are tyres, MOTs and roadside assistance included?
  4. Which exclusions matter for my car and mileage?
  5. Who do I contact to book and authorise work?

Compare your options with National Vehicle Solutions

Whether you’re arranging personal car leasing or business contract hire, we’ll help you understand the available maintenance choices alongside your lease quotation.

Tell us your preferred vehicle, annual mileage and contract length. We’ll confirm the package options and costs so you can make an informed decision.

National Vehicle Solutions — Vehicle Leasing Made Simple.

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