We have exciting news!!! We are now a member of the BVRLA (British Vehicle Rental and Leasing Association) which is the leading association for vehicle rental and leasing in the UK. It was founded in 1967 and currently has circa 800 members. Altogether, BVRLA members have around 3.8 million cars combined and the vehicle renting and leasing industry contributes up to £24.9 billion into the UK economy!
This is extremely good news for us as a company because membership gives us access to a wide range of different events, services and information, including industry training, fact sheets, forums and conferences. It also gives us access to the Fair Wear and Tear Guide which shows us what is acceptable and unacceptable when returning the car back to the finance company, something we can now forward to our customers as part of our standard service.
Additionally there are some great benefits for our customers too if they lease a vehicle through us as a member of the BVRLA:
- BVRLA also gives advice to their customers and offers a free conciliation service. If you can’t resolve a dispute with our company, you can refer to the conciliation service by emailing them the details of your dispute and they will try and rectify any the dispute within 5 working days. You can still refer any compalint to the FCA in line with our complaints policy.
- All members of this association have to follow a specific code of conduct so this will assure you of our service commitment to you.
- The BVRLA will carry out random unannounced inspections to quality check the premises, staff; any vehicles on hire, along with our paperwork to ensure we are following the correct procedures to maintain our membership.
- There will be clear pricing on our website, with no misleading information, the rental will be clearly displayed, along with the initial payment and any documentation/administration or acceptance fees.
- All of our vehicles undergo a pre delivery inspection by our suppliers ensuring that the vehicles will be in the best condition possible, making sure that they are safe enough for the road.
We are so excited to be working with the BVRLA, as we see this as a great opportunity and essential with the growth our company is continuing to experience!
